Refund Policy

Effective Date: January 1, 2025

At PostureEnergy, we strive to provide high-quality fitness guidance, posture correction information, and confidence-building services. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and cancellations of our products and services.

1. General Refund Policy

We offer refunds under specific circumstances as outlined in this policy. Our refund eligibility depends on the type of product or service purchased and the timeframe of your request. We are committed to handling all refund requests fairly and promptly.

2. Digital Products and Content

2.1 Downloadable Products

For digital products such as e-books, workout guides, meal plans, and downloadable content:

• Refund Window: 14 days from the date of purchase
• Eligibility: Product must not have been downloaded or accessed
• Non-Refundable: Once downloaded or accessed, digital products are non-refundable due to their nature
• Technical Issues: If you experience technical difficulties accessing your purchase, contact us for assistance before requesting a refund

2.2 Online Courses and Programs

For our 8-week programs, online courses, and structured training plans:

• Refund Window: 7 days from the date of purchase or enrollment
• Condition: You must not have completed more than 20% of the course content
• Partial Refunds: Not available for partially completed courses
• Access Revocation: Upon refund approval, access to course materials will be immediately revoked

3. Coaching and Consultation Services

3.1 One-Time Consultations

• Cancellation: Must be made at least 48 hours before the scheduled appointment
• Full Refund: Available for cancellations made 48+ hours in advance
• No Refund: For cancellations made less than 48 hours before appointment or no-shows
• Rescheduling: Allowed once without penalty if notified 48+ hours in advance

3.2 Multi-Session Coaching Packages

• Refund Window: Before the second session has been completed
• Pro-Rated Refunds: Based on unused sessions minus a 20% administrative fee
• Minimum Commitment: First session is non-refundable
• Session Credits: Unused sessions may be transferred to another person with our approval

4. Subscription Services

4.1 Monthly Subscriptions

• Cancellation: Can be canceled at any time
• No Pro-Rating: No refunds for partial months
• Access Continuation: Access continues until the end of the current billing period
• Auto-Renewal: Cancellation must be made before the next billing date to avoid charges

4.2 Annual Subscriptions

• Refund Window: 30 days from initial purchase date
• Usage Limitation: Refund available if less than 10% of content has been accessed
• After 30 Days: Pro-rated refunds may be considered on a case-by-case basis
• Calculation: Refund amount = (Annual fee ÷ 12) × Unused months - 20% processing fee

5. Physical Products

If we offer physical products such as fitness equipment, apparel, or printed materials:

• Refund Window: 30 days from delivery date
• Condition: Items must be unused, undamaged, and in original packaging
• Return Shipping: Customer is responsible for return shipping costs unless item is defective
• Inspection: Returned items will be inspected upon receipt
• Restocking Fee: 15% restocking fee may apply for non-defective returns

6. Refund Process and Timeline

7. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email info@nerdchronicles.com or use our contact form
2. Include Information:
   • Your full name
   • Order number or transaction ID
   • Date of purchase
   • Product or service name
   • Reason for refund request
   • Proof of purchase (receipt or confirmation email)
3. Await Response: We will respond within 2-3 business days
4. Provide Additional Information: We may request additional details or documentation

8. Non-Refundable Items and Services

The following are non-refundable under all circumstances:

• Downloaded or accessed digital content
• Completed courses or programs
• Attended consultations or coaching sessions
• Gift cards and promotional vouchers
• Discounted or sale items marked as "final sale"
• Services performed or delivered
• Custom or personalized products
• Third-party products or services purchased through our platform

9. Cancellation Policy

9.1 Cancellation by Customer

• You may cancel orders before product delivery or service provision
• Cancellation requests must be submitted in writing
• Full refund available for cancellations before access/delivery
• Partial refunds as outlined in relevant sections above

9.2 Cancellation by PostureEnergy

We reserve the right to cancel orders or services if:

• Product or service is no longer available
• Pricing or information was incorrect due to system error
• Fraudulent activity is suspected
• Terms of Service violations occur

In such cases, you will receive a full refund of any amounts paid.

10. Exchanges and Credits

Instead of a refund, you may be eligible for:

• Product Exchange: Exchange for a different product of equal or lesser value
• Service Credit: Credit toward future purchases (non-transferable, expires in 12 months)
• Upgrade Option: Upgrade to a higher-tier product or service by paying the difference

11. Disputed Charges and Chargebacks

If you believe you have been incorrectly charged:

• Contact Us First: Reach out to us before initiating a chargeback with your bank
• Resolution Attempts: We will work with you to resolve the issue promptly
• Chargeback Consequences: Initiating a chargeback may result in immediate suspension of services and account termination
• Chargeback Fees: Unjustified chargebacks may incur a $25 administrative fee

12. Defective Products or Services

If you receive a defective product or experience issues with a service:

• Contact us within 7 days of discovery
• Provide detailed description of the defect or issue
• We will offer replacement, repair, or full refund at our discretion
• No return shipping charges for defective items

13. Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including:

• Natural disasters
• Pandemics or health emergencies
• Government actions or regulations
• Technical failures or internet outages

In such cases, we will work with you to reschedule services or provide appropriate alternatives.

14. Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit Card: Refunded to the card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating bank account
• Alternative Methods: Available in special circumstances with approval

15. International Purchases

For customers outside Japan:

• Refunds are processed in the original transaction currency
• Currency conversion fees are non-refundable
• International transaction fees are non-refundable
• Customs duties and import taxes are non-refundable

16. Satisfaction Guarantee

While we offer refunds under specific circumstances, we also stand behind the quality of our services. If you're unsatisfied with your experience, please contact us so we can address your concerns and find a solution.

17. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase after any changes constitutes acceptance of the revised policy. Refund requests will be evaluated under the policy in effect at the time of purchase.

18. Contact Information

19. Dispute Resolution

If you disagree with a refund decision:

• You may request a review by a senior manager
• Provide additional documentation supporting your claim
• We will conduct a thorough review and provide a final decision within 5 business days
• Our decision will be final, subject to your legal rights

20. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws. This policy is in addition to, not in place of, those rights.

This Refund Policy was last updated on January 1, 2025. We encourage you to review this policy before making a purchase.

Thank you for choosing PostureEnergy. We appreciate your business and are committed to your satisfaction.